SmallWeb Contingency Planning (1)

SmallWeb Ltd is currently operated by a single person and because of this it is necessary to plan for a possibility where I may not be available to operate the company on a day to day basis for an extended period of time due to illness or other unforeseen circumstances.

The aim of this post is to begin the foundations of a transparent report regarding these possibilities and what procedures are in place to ensure smooth operations of the company.

Financial Expenses

The first factor I will be considering is the financial expenses of the company and it’s services. With over seven locations, we use a multitude of network and server providers and pay them either monthly, annually or on a credit based meter.

The following services are currently paid on a monthly basis.

  • Shared-MEL1

The following services are currently paid on a credit based meter.

  • Shared-GER1
  • Shared-LON1
  • Shared-AMS1

Within 24 hours of this post being published upfront payment or credited balance for 6 months of current operating costs will be paid for the above services to their respective providers in the event I was unable to attend company responsibilities due to illness or unforeseen circumstances between now and September 2020.

In theory, this means that a service should not go offline or have it’s data suspended or terminated due to a financial delay between our providers.

Of course, there are many other factors to consider in terms of uptime availability.

Support Requests

Unfortunately, as a one person team there would be a significant delay or lack of response in the event I was unable to commit to company responsibilities for an extended period of time. With that said I will take the following measures IF possible during such event:

  • Hire an emergency remote system administrator for critical events or errors
  • Hire temporary support in the event of an overflow of support requests
  • Notice of potential delay or lack of activity posted on our website homepage

There are many variables and factors to consider when planning for such an event. The above sub-sections do not fully cover that but they are intended to be a starting point. Over the following days and weeks, more measures will be implemented to ensure smooth operations. If you have your own thoughts or questions, follow @SmallWebHost on twitter.

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