Last Updated: 7th September 2019
Please read these Terms ("Terms", "Terms of Service") carefully before using https://smallweb.net (the "Service") operated by SmallWeb ("us", "we", or "our").
Active services in your account will be invoiced 10 days prior to their due date. Overdue services will be suspended 1 day after non-payment. SmallWeb reserves the right to terminate overdue services at any time once they are suspended for non-payment.
Chargebacks or disputes against any transaction will result in the suspension of all services on the account until the dispute is closed, removed or resolved. If such an instance occurs, SmallWeb reserves the right to terminate all services without a refund.
SmallWeb offers a 30 day money back guarantee on your first hosting registration. Refunds are not offered for domain registrations, IPv4 addresses or any other non shared hosting service. To claim a refund, open a support ticket within 30 days of your order being activated. If your service has been used to violate these Terms of Service, no refund will be due.
Payments made with cryptocurrencies are not within this guarantee and will not be refunded.
SmallWeb provides you with 99.99% uptime excluding planned maintenance. Uptime is considered to be when the server you are hosted on is accessible via IP address. This Service Level Agreement (SLA) does not cover downtime due to mistakes on your own behalf account suspension. SmallWeb will offer a 25% refund for your affected service if below 99.99%.
By using any SmallWeb service, you agree that you will NOT use the service to:
By breaking this Acceptable Use Policy and by participating in anything mentioned above gives SmallWeb grounds to immediately terminate all services linked to your account.