Privacy Policy

Introduction to SmallWeb
We are SmallWeb Ltd ("SmallWeb", "we", "us" or "our"), a company registered in England and Wales under company number 12272693 and with registered office at 20 Awbery House, Buttrils Walk, Barry, CF62 8DG. We own and operate (the "Website"), through which you can access functionality and information in respect of any service we may provide to you (collectively known as the "Services").

This Privacy Policy (together with our Terms of Service and it's linked documents) sets out the basis on which any personal information of yours will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all use of the Website and the Services, and any other communications you have with us from time to time.

Personal Information
While using our Service, we ask you to provide us with certain Personal Information that can be used to contact or identify you. The Personal Information that is collected includes but is not limited to:

Email address for your Client Portal account
Email address for your payment processor (PayPal, Stripe)
First and last name for your Client Portal account
First and last name for your payment processor (PayPal, Stripe)
Address, State, Province, ZIP/Postal code, City for your Client Portal account
Address, State, Province, ZIP/Postal code, City for your payment processor (PayPal, Stripe)
IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Security of Information
All information you provide to us is stored on our secure servers. We use industry standard security and firewalls on our servers. Where you have access to a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. Please do not to share your password.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third Party Services
This website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. It is highly recommended that you read through the privacy policies of all websites or services you visit. SmallWeb's Privacy Policy does not apply to other third party websites or softwares used to provide you with the service. Therefore, we advise you to consult in the respective Privacy Policies of these third-party services for more detailed information.

PayPal (Payment) -
Stripe (Payment) -
CoinPayments (Payment) -
DirectAdmin (Software) -
Softaculous (Software) -
Blesta (Software) -
Data Protection Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us at [email protected]

SmallWeb Ltd’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the context in which we collect it.

For example, if:

SmallWeb Ltd needs to perform a contract with you
You have given SmallWeb Ltd permission to do so
Processing your personal information is in SmallWeb Ltd legitimate interests
SmallWeb Ltd needs to comply with the law
SmallWeb Ltd will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to email our team at [email protected] or via post.

Cookies Policy
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Complaints Procedure
You can make a complaint to a supervisory authority in respect of our processing of personal data at any time. In the UK, the Information Commissioner's Office (also known as the ICO) is the supervisory authority; see how to contact the ICO for more information. However, we would be happy to help and would appreciate if you could contact our support team first.

Future Changes
Any changes we may make to this Privacy Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail. Each time you visit the Website, you agree that the Privacy Policy current at that time shall apply to all information held by you.

This Privacy Policy was last updated on the 12th October 2020.

Need help? Contact us today! 

Our friendly team are here to help you get online.


20 Awbery House,
Buttrils Walk,
CF62 8DG, UK

Follow Us